I only ordered wings and meat pies I asked for upgrade to a suite and was denied on a Thursday stating they were full. The attendant laughed in my face and decided to repeat my order with laughter. My husband said we're old restaurant experience was equivalently the same negative I put in my order and apparently it was extremely funny. Then returned with two unfitting blankets for a king size bed machines in the casino. Two ladies showed up at my door like bodyguards to check to see if I was lying. Bed not completely made meaning it only had the sheets I requested for blankets or comforters. Front desk receptionist was exceptionally rude, room was clean. Overall it wasn’t a bad stay, just not a great one.I should have turned around at check in. And of course you must get dressed to traipse down to the lobby.

A longer stay could get expensive with all those Starbucks coffees. There is no coffee pot in the room, but they did provide two free coupons for the Starbucks in the lobby (you can pay to upgrade your standard coffee if you wish). They have a telephone concierge service for all guests that was a nice touch easy to text if you need something. All the staff I met were friendly and accommodating.

I did enjoy the casino and we had a nice dinner at the buffet (drinks are now self-service and tables are pretty close together, giving it more of a cafeteria vibe than a restaurant feel). Horseshoe has provided a nice little dog park for their guests, but my dog refused to use it because it’s AstroTurf (he doesn’t pee on plastic) so you’ll have to walk a little further to find “real” grass. We were on the 2nd floor and had to hike multiple corridors and then past all the meeting rooms to the elevator down to the first floor to finally reach outside. The biggest problem with this being a pet room though is the distance from your room to the outside. Obviously an earlier dog guest wasn’t happy about being locked in the bathroom from the condition of the bathroom door, but I guess that happens with pet friendly rooms (although I’ve never noticed that in other pet friendly places). Situated at the far, far, end of a long corridor, it was sandwiched between the service elevator and the housekeeping office with a lovely view of the rooftop air conditioning units. A deluxe pet room is really just a standard room with a fake hardwood floor to make cleanup easier. In fact they actually list pet rooms on their site for booking. I love casinos and was delighted to see Horseshoe accepts pets.

Horseshoe casino shreveport pet policy